loader image

Privacy and Cookies Policy

Privacy and Cookies Policy

Privacy and Cookies Policy

Last update: 02/10/2025

1. Identification of the Data Controller

This website is operated by:
MASAPI, LDA.
VAT number: 501342141
Headquarters: Avenida Álvaro Cunhal, 1-B, 1750-316 Lisbon, Portugal
Telephone: (+351) 21 490 3471
Email: info@masapi.pt

MASAPI undertakes to protect users' privacy and personal data, complying with Regulation (EU) 2016/679 (GDPR) and applicable Portuguese legislation.


2. Personal Data Collected

The following may be collected:

    • Identification and contact details: name, telephone number, email address, company.

    • Professional details: position, sector of activity (where applicable).

    • Technical data: IP address, cookies, website browsing history.

    • Data submitted in forms: requests for information, technical assistance, quotations, job applications or CV submissions.


3. Purposes and Grounds for Processing

The data collected is used for:

    • Responding to requests for contact, assistance, or quotations (execution of pre-contractual procedures).

    • Formalise and execute assistance or supply contracts (contract execution).

    • Management of applications and recruitment processes (consent of the data subject).

    • Send institutional and marketing communications, when authorised (consent).

    • Compliance with legal obligations (e.g. invoicing).

    • Improvement of website navigation, via cookies and statistics (legitimate interest/consent).


4. Data Retention

    • Contacts and requests: up to 2 years after the last interaction.

    • Contract customers: during execution and up to 10 years for tax compliance.

    • Applications and CVs: up to one year, unless consent is given for longer retention.

    • Cookies: see point 8 of this policy.


5. Data Sharing

MASAPI does not transmit data to third parties, except when:

    • Necessary for contract execution (e.g., carriers, assistance partners).

    • Legal or judicial obligation.

    • Technical subcontractors (e.g., web hosting, IT services), who operate under MASAPI's instructions and confidentiality agreements.


6. Rights of Data Subjects

The user may exercise their rights at any time:

    • Access and copy of your data.

    • Correction or update.

    • Erasure (‘right to be forgotten’).

    • Limitation of processing.

    • Data portability.

    • Objection to processing, including marketing.

To exercise your rights: info@masapi.pt.
You also have the right to lodge a complaint with the National Data Protection Commission (CNPD) – www.cnpd.pt.


7. Security

MASAPI applies appropriate technical and organisational measures to protect personal data. However, no system is completely secure, so users assume the risks inherent in online browsing.


8. Cookies

This website uses cookies to ensure its functioning, improve the browsing experience, and analyse usage patterns.

What are cookies?

Cookies are small files stored on the user's device when they visit the website. They enable the browser to be recognised and certain information to be collected.

Types of cookies used

    • Strictly necessary cookies – essential for the website to function.

    • Performance/analytical cookies – these allow us to measure usage statistics and improve the website (e.g. Google Analytics).

    • Functional cookies - save user preferences (e.g. language).

    • Third-party cookies – may be used by integrated external services (e.g. maps, videos, social networks).

How to manage cookies

You may configure your browser at any time to accept, refuse, or delete cookies. Disabling cookies may affect the functioning of some features of the website.

Cookie management instructions:


9. External Links

The website may contain links to third-party websites. MASAPI does not control and is not responsible for their privacy policies and recommends that you consult them.


10. Changes to the Policy

MASAPI may amend this Privacy and Cookies Policy. The current version is the one published on this website, with the date of the update indicated.